Frequently Asked
Questions

Founded in 2003 and headquartered in Cairo, Egypt, Travel Solutions Egypt (TSE) is a leading technology company specialising in software solutions for the travel industry. With over two decades of combined experience in travel operations and software development, TSE delivers reliable, efficient, and scalable systems for tour operators and ground handlers.

TSE primarily serves incoming tour operators and global ground handlers who need mission-critical automation systems. Our clients include companies such as Wings, Escapade, Gezira, YouGo, CTT, Traveline, Bright Star, and Blue Sky — all leading names in the Egyptian inbound travel market.

TSE offers four core products:

• ITOMS — a comprehensive incoming tour operator management system covering reservations, accounting, allotments, and reporting.
• Operational Accounting — a system-independent financial operations application that synchronizes with any travel system and posts approved data to advanced accounting systems.
• ITOMS Today — an executive dashboard for ITOMS financial, booking, service, and supplier performance insights.
• Archiving System — a document filing and retrieval platform fully integrated with ITOMS.

You can reach us by email at tse@tsegypt.com, by phone or WhatsApp at +201555729580, or visit our contact page to send us a message directly. Our team is based in Cairo, Egypt.

ITOMS (Incoming Tour Operators Management System) is a comprehensive sales support, reservation, and management system built on state-of-the-art computer technology and advanced software design concepts. It covers every aspect of the tour-operating business — from costing and pricing to operational accounting and management reporting.

ITOMS ships with a comprehensive database covering hotels and Nile Cruises in Egypt, transport schedules, and information about the majority of guides in Egypt. The system is ready to use almost immediately once contracted rates are fed in — no extensive data-entry setup is required.

Yes. ITOMS is an in-house, multi-user system. It does not require on-site programming staff for its daily operation and maintenance. Multiple team members can work simultaneously across reservations, traffic, accounts, and management reporting modules.

Yes. ITOMS is a fully multi-language and multi-currency system. It manages foreign currency differentials seamlessly and produces invoices and reports in the required currency, making it ideal for operators handling international clients.

ITOMS covers the full spectrum of inbound tour operations, including:

• Booking & reservation management
• Allotment control (hotels, guides, transport)
• Traffic department management
• Accounts payable and receivable
• Planning, costing, and pricing
• Management and research reports
• Client manifest and itinerary generation

Yes. ITOMS is developed in standard travel industry format, which enables the exchange of information with other reservation systems. It also supports direct Web API integrations for supplier connectivity and real-time data sync.

Yes. ITOMS supports AI-assisted capabilities that help teams work with operational data, improve analysis, and make more informed decisions within their travel-management workflows.

Operational Accounting is a system-independent financial operations application for tour operators. It synchronizes data from any travel system, manages invoices, payments, expenses, advances, exchange rates, and approvals, then posts approved financial data to any advanced accounting system.

Yes. It can synchronize suppliers, agencies, reservation files, and service details from any travel system into the accounting workflow, reducing duplicate entry between operations and finance.

It supports supplier invoice entry and import, invoices by reservation file or PNR, agency payments, expense sheets, cash advances and settlements, banks, exchange rates, approvals, and posting approved transactions to any advanced accounting system.

Yes. User and permission management controls access to financial functions, while approval and posting stages provide a structured review process.

ITOMS Today is an executive dashboard for ITOMS. It brings reservation and service data into one focused view so managers can monitor operational and financial performance more quickly.

It summarizes financial totals, booking volumes, and service-line activity by service type, and ranks top-booked services and high-performing suppliers.

Yes. Administrative date bounds standardize available ranges, while validation prevents reporting queries outside the configured past and future limits.

Yes. Role-based access controls user permissions, protects system-level administrator privileges, and supports user lockout management.

The TSE Archiving System (also called Travel Filing System) is a digital document management solution fully integrated with ITOMS. It eliminates physical filing by letting staff drag-and-drop emails, scan faxes, and attach documents directly to agencies, suppliers, and booking records (PNRs).

The system handles a wide range of travel documents, including:

• Vouchers, service orders, and payment orders
• Itineraries and request forms
• Invoices, debit notes, and credit notes
• Incoming and outgoing emails
• Scanned faxes and physical documents
• Rate confirmations and supplier correspondence

There are two retrieval methods. First, directly from within ITOMS by opening the relevant PNR, agency, or supplier screen and clicking the attachment tab. Second, via a web-based search interface accessible from any browser — allowing staff to view, download, or print saved documents remotely.

Yes. In addition to the built-in categories (incoming, outgoing, rates, confirmation), you can create your own custom categories to organise documents in a way that best suits your company's workflow — making search and retrieval faster and more intuitive.

ITOMS is built on the .NET Framework with Windows Forms for the desktop interface, MySQL as the database engine, and IIS Server for web components. The system is locally hosted and secured with SSL/TLS encryption. Reporting is handled through Crystal Reports and supplemented by Web APIs for external integrations.

ITOMS is currently deployed as a locally hosted system, giving clients full control over their data on their own infrastructure. TSE also offers cloud-ready containerised deployments with elastic scaling designed to match peak operational seasons — please contact us to discuss the best deployment model for your organisation.

TSE targets a 99.9% operational environment uptime across its deployed systems. Our architecture is designed for high availability, with optimised algorithms ensuring rapid database response times even under maximum workloads.

No on-site programming staff are required for ITOMS's day-to-day operation and maintenance. The system is designed to be fully managed by travel operations staff without technical expertise. TSE provides ongoing support and updates as part of our service agreement.

To request a comprehensive architectural system demonstration, contact our engineering deployment team via email at tse@tsegypt.com, call or WhatsApp +201555729580, or submit a message on our contact page. We will schedule a session tailored to your company's specific operational requirements.